Terms & Conditions
Return of Goods & Claims
Claims for damages or shortages should be notified no later than 7 days after delivery.
The majority of our products are available with a 28 Day money back or credit back guarantee. No refunds will be made against unsuitable goods returned after 28 days. To return an item, a returns reference should be obtained prior to sending any item back to us for repair, replacement or refund so that we can track the progress of the transaction. A reference number can be obtained by telephone, email or fax.
Goods returned for refund within the initial 28 day period from date of delivery, should be in a re-saleable condition, complete with original packaging, instructions, and any batteries supplied. Certain items cannot be returned due to health and safety policies. For example: enuresis sensors and bed or chair sensors.
Items considered to be not re-saleable may be subject to a 20% restocking fee. Postal charges are not refundable.
Terms and conditions of Sale
All goods purchased are subject to postal charges, which we reserve the right to alter in accordance with current market rates.
Goods supplied have a 28 day money back guarantee which is applicable to most items. Providing the goods are returned in a re-saleable condition within this period a full refund will be given. Any goods returned for a refund should be sent at your cost, together with a copy of the original receipt or invoice.
Goods supplied are covered by a 12 or 24 month manufacturers guarantee that covers all mechanical and electrical parts. The guarantee excludes: batteries, damage to leads, damage caused by improper use. A small charge for return carriage may be applied to repairs to products over 12 months old.
Please note: Items sent in for repair under warranty without any documentation or means of identifying the owner will only be held at our premises for a maximum of 60 days. After this time we reserve the right to safely dispose of the items without consequence.
Terms of Trade
Automatic account facilities are available to NHS Trusts, Social Services, Local Authorities and certain charities. Orders from Individuals, Companies, or Private Organisations must be prepaid unless agreed otherwise.
For accounts, our terms of payment are strictly 31 days from invoice date of issue. Failure to pay accounts on time will result in the immediate closure of the account. Accounts running over 31 days will automatically receive invoices for addition of late payment interest at the rate of 3% of the invoice amount per month.
Trade accounts: We retain the right to withdraw any discounts applied to orders if payment remains outstanding longer than our stated terms for payment.
To ensure prompt safe delivery of your order, we operate a simple carriage charge system. Singular items under £35.00 are send by Royal Mail at a charge of £4.50 Items over £35.00 are sent at a charge of £6.95. Large orders may be sent by courier. This pricing is only available to Web orders.
How to Order
Individuals or Companies without an account, orders can be placed over the phone with payment taken by credit or debit card. All major cards are accepted. Additionally, most items can be ordered on-line with PayPal or credit/debit card.
Orders from Local Authorities and NHS trusts qualify for instant account facilities. An official order should be submitted by email to
or by fax to 01463 870125. All orders should contain invoice address, delivery address, order number and full contact details in case of errors.
This publication is for reference use and whilst SJS Services take the utmost care in ensuring that the information is accurate, we are constantly striving for improvement and therefore reserve the right to alter specifications and designs without notice.
We comply with the WEEE directive for the safe disposal of electrical products that may cause harm to the environment.